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German + French Tech Support Agent - Dusseldorf

Job Description

German + French Tech Support Agent - Dusseldorf


German + French speaking Tech Support Agents with an interest in growing their career in the Software/Tech industry - We have an exciting client of ours here in Dusseldorf. You do not need previous experience in the tech support sector so this is a great opportunity for those starting out or for those looking to change career paths.


Your Tasks:


  • Take incoming calls and emails from Customers facing technical software issues. 

  • Offer 1st and 2nd level support where needed.

  • Manage these issues within the company CRM Ticketing system.

  • Work on resolving any issues in a timely and professional matter. 

  • Escalate issues where needed. 


Our Client:

With near 50 years in the B2C relationship building sector - providing their clients with the right tools to make every interaction drive to a complete success. Our client is a market leader who is currently looking to hire German + French Speaking Tech Support Agents in their Dusseldorf Office. 


Main Requirements:

You will need the following skills in order to qualify for this job:

  • Near native German

  • Good level of English 

  • Excellent communication skills (written and verbal)

  • Customer Focused 

  • You like the idea of working with software 

  • No previous experience is needed in the Tech Support field but it would be beneficial. 


Where is this job located?

Dusseldorf – Germany – you would be living and working in the capital of the NRW – North Rhine Westphalia state of Germany. One of Germany’s most prestigious industrial and financial centres with affordable housing, a vast variety of multicultural individuals accompanied with a great modern lifestyle.


Interview & Salary: 

You will be invited to sit an online assessment (to assess the level of problem solving skills).

Sit a Face-to-face Interview (Our client is flexible, if not possible to interview in Dusseldorf - a phone/Skype interview can be possible).

Keep in mind the interview process is pretty quick - you will have feedback in a little as 1 or 2 weeks. 


Salary: Earn between €40,000 - €45,000 gross per annum. 

German + French Tech support, German IT Support, Tech jobs German + French, Werken in Duitsland, Werken in Dusseldorf.

Ref: 35029


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