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German Retail Customer Service Associate

Job Description

Our client, a leading global e-commerce giant in Cape Town, is recruiting for the position of German speaking Retail Customer Service Associate. The Retail Customer Service Associate provides outstanding customer support to customers via phone and email. The successful candidate will be articulate, detail-orientated, a flexible problem-solver with a passion for customer service.

Key Performance Areas: 
•    Attend to all customer queries relating to online orders or the ordering process via email and phone
•    Provide account support to customers
•    Act as an advocate for our customer, reporting and acting on observed areas for improvement
•    Provide prompt, efficient, detailed, customer-oriented service to customers 
•    Ensure internal reference pages are updated 
•    Actively seek solutions to customer needs and identify trends to appropriate personnel including possible solutions or suggestions

Qualifications and Experiences: 
•    Matric or equivalent qualification (Grade 12/ Standard 10)
•    1+ year Customer Service experience

Competencies required: 
•    Excellent verbal and written skills in German 
or good command of spoken German, basic written skills
•    Fluent in English
•    Solid typing, phone and computer/internet navigation skills
•    Ability to thrive in a fast-paced work environment while maintaining high quality outputs
•    Ability to work as an effective team member
•    Effective communication skills and written skills
•    Positive attitude and a passion for providing excellent customer service
•    Strong interpersonal skills
•    Flexibility in terms of work schedule (shifts will possibly start and end outside of business hours)

Details:
•    Shifts: between 6:00 and 24:00, Mo – Sun: 8 hours +1 hour break, 5 days (or 4 days, 10 hours +1 hour break possible), Training: 5 weeks
•    Company offers a competitive salary, medical aid contribution, career growth opportunities
•    Part-time options available
•    Free transportation is offered to all staff working between 7pm and 7am

If you meet the above requirements and would like to find out more about this exciting opportunity, please send your CV in English to sabine@akarecruitmentint.com

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