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Our client is an international operator of high quality customer service and technical support for various, well-known multinational companies based in Cork. The employees' well-being is seen as core to business and key to an excellent customer experience.
As German SMB Account Manager, you will be the single point of contact for a portfolio of clients who recently sign up to a SaaS (Software as a Service) 30 day trial version. You will be on-boarding clients and guiding them through various product applications that are useful to their specific business. But you will also be a single point of contact for technical queries and up-sell them to pay in-apps and sign them up for a paid version after the free trial.
The successful candidate's profile:
- Fluent in German & English
- Experience as a technical customer service/support/call centre specialist (level 1)
- Sales experience (any kind of sales area)
- Excellent customer service and communication skills
- Passion for helping people and IT, but also working in a great team environment
Salary and Benefits:
24.000 Euro (gross) per year + Bonus
First two weeks of accommodation are provided for candidates coming from abroad.
If you are looking for a new job in the SaaS area (German SMB Account Manager) and have a passion for helping people please click to apply.
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