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German Social Media Support Specialist

Job Description

Our client is a leading outsourcing company with an international client base from telecoms to gaming and online service providers. They operate in locations in Asia, Europe, Latin America and the US and support over 30 languages. Priding themselves on the provision of a fun yet professional working environment, they offer employees the opportunity to work beyond their normal daily tasks to assist in projects and the development of new skills.

As a Social Media Support Specialist you will engage with customers to provide responses and identify issue resolutions in a professional conversational style fitting with the Social Media environment. You will also support contacts for customers across various Social Media applications including Facebook, Twitter and forums as well as other more traditional channels like voice, email and chat.

Essential Criteria:

  • Fluent level in written and spoken German and English
  • At least 6 months experience in Customer Service
  • Excellent technical proficiency and reasonable knowledge of the Internet
  • Ability to work effectively in a fast-pace, dynamic and changing environment
  • Excellent negotiation skills and ability to deal confidently with escalations /complaints
  • Ability to look beyond obvious solutions and experiment with different approaches



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