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German speaking Customer Advisor

Job Description

Responsibilities:

  • Complex “before-flight” care 
  • Communication with passengers via phone and e-mail in English and German language 
  • Making flight bookings, changing existing reservations, support regarding online check-in 
  • Reservation of special services for passengers (special meals, seats… etc.) 
  • Daily use of reservation software (Oscar / Amadeus…)

Requirements:

  • Fluency in English and German 
  • Strong communication skills 
  • Customer oriented attitude 
  • Empathy, Energy, Diversity, Drive
  • Experience from call center or tourism is an advantage 
  • Other European languages are welcomed 

Ref: REF M1

Location

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