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German Speaking Customer Consultant

Job Description

Working Hours:             Full Time 40 hours per week. Shifts generally rotate between Monday to Saturday, 8am to 4.30pm & 11.30am -8pm. It is critical that you are available to cover Saturdays when required by the business as every other Saturday will be worked. Client reserves the right to change the working hours.

Employment term:         PERMANENT

Main Purpose of role:

  • To deliver against specific targets for inbound call handling (90% answered in 20 seconds) and emails (answered in 15 hours) when required.
  • To deliver customer service / excellence in all aspects of supporting Tipp24 customers over the phone and in writing in both English and German.
  • Targets are both qualitative and quantitative.
  • Flexibility in hours is critical; shifts are required between the hours of 8AM - 8PM Monday - Saturday.

Position in Organisation

The German Speaking Customer Consultant will report into the German Team Leader.

Experience

  • Excellent telephone manner essential
  • Excellent literacy and numeracy essential
  • Very good PC / typing skills
  • Excellent attention to detail and good command of the German language
  • Excellent Team Player

Previous inbound contact centre experience is desirable but not essential

What are we looking to achieve?

We need to deliver an exceptional level of customer experience for all customers however they get in touch with us so by phone, email or white mail.

Skills Requirements

Client skills required…

  1. A natural ability to communicate and empathise
  2. A confident and professional manner
  3. A real willingness to help a customer with their challenge
  4. Have fun at work!

Contact centre opening times

Thecentre will be open Monday to Saturdays 8 am to 8pm. It is critical that you are available to cover evenings and weekends when required by the business. Our client reserves the right to change the working hours.

Database & Systems & Training

Full training will be given and will include supporting on-going training requirements of employees for the duration of the project.

Employment Basis

Candidates will be employed on a permanent basis.

How will we measure your success?

Employees are required to meet established individual SMART objectives as set and communicated by the Head of Customer Experience (on direct behalf of the client). Targets will be confirmed, but is expected that they will be linked to productivity and quality.

Our client has a structured Performance Management Programme to support and measure individual and team performance.

Our client is a growing business and there will be good opportunities for candidates who wish to progress within the organisation. 

Ref: VAC-04539

Location

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