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The general responsibilities of the German speaking customer service agent in our Czech Republic office is to handle customer requests for repair via phone, email and fax, and to manage any problematic cases until they are resolved. This includes but is not limited to repair order (RMA) processing, customer service and customer exclusions.
Maintain an up to date on-line record of any and all issues and provide a single point of contact and escalation for all problems, if necessary, communicate the problems further to other specialists within different departments, or management.
• Provide support related to the operation and escalation of all customer service related activity in a responsible and professional manner.
• Responsible for inputting all communications (i.e. fax, e-mail, and voice messages) into the call management system.
• Evaluate calls received into the Customer Service group, determine customer needs and handle or escalate accordingly.
• Reconcile any faxes, e-mails, etc. received from Customers on a daily basis.
• Create price quotes and replacement unit processing for Customer when applicable.
• Verify changes (e.g. address, email) for Customers place records in the call tracking system and take appropriate action.
•Advanced German & English in all Oral, written, and listening skills
• Good with IT and computer systems, in particular Microsoft Office
• Good level of organizational skills
• Good team player.
• Detail oriented personality
If this German speaking customer service job sounds like the job for you, and you've always wanted to see what is was like to live in the Czech Republic, then stop staring and click ‘’Apply’’ today.
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