Get similar jobs by email Register →
The general responsibilities of the German speaking customer service agent in our Czech Republic office is to handle customer requests for repair via phone, email and fax, and to manage any problematic cases until they are resolved. This includes but is not limited to repair order (RMA) processing, customer service and customer exclusions.
Maintain an up to date on-line record of any and all issues and provide a single point of contact and escalation for all problems, if necessary, communicate the problems further to other specialists within different departments, or management.
• Provide support related to the operation and escalation of all customer service related activity in a responsible and professional manner.
• Responsible for inputting all communications (i.e. fax, e-mail, and voice messages) into the call management system.
• Evaluate calls received into the Customer Service group, determine customer needs and handle or escalate accordingly.
• Reconcile any faxes, e-mails, etc. received from Customers on a daily basis.
• Create price quotes and replacement unit processing for Customer when applicable.
• Verify changes (e.g. address, email) for Customers place records in the call tracking system and take appropriate action.
•Advanced German & English in all Oral, written, and listening skills
• Good with IT and computer systems, in particular Microsoft Office
• Good level of organizational skills
• Good team player.
• Detail oriented personality
If this German speaking customer service job sounds like the job for you, and you've always wanted to see what is was like to live in the Czech Republic, then stop staring and click ‘’Apply’’ today.
Sorry, this job post it's no longer available
- German speaking Customer Service Representative Belfast
€15000 - 16000
Job Summary: Calling all German Speakers looking to live & work in Belfast - We have a new Geman speaking job in Customer Service ready & waiting. Once you have a mini...1 day ago
- German Speaking Customer Service - Bedford
€23,000 - 24,000
Advancing People Multilingual - Recruitment Specialists are Recruiting for a German Speaking Customer Advisor for their client based in Bedford, Bedfordshire As a Germ...29 days ago
- German Speaking Customer Service - Boxtel
€1700 - 1900 gross per month
Job Summary Speak German & Looking for a chance to work abroad? Not a problem, a client of our who is based in the Netherlands is looking for a number of German Speake...3 months ago
- German Speaking Customer Service Dublin for Industry Leader
€22000 - 25000 per annum + relocations package + benefits
Job Summary Calling all entry level German speakers with a drive to succeed and grow! Here is a German speaking Customer Service job with a sales twist - work for one ...about 1 month ago
- German speaking Customer Advisor
€27000 - 30000 + Bonus
Responsibilities: Complex “before-flight” care Communication with passengers via phone and e-mail in English and German language Making flight bookings, changing exist...about 1 month ago