Get similar jobs by email Register →
The general responsibilities of the German speaking customer service agent in our Czech Republic office is to handle customer requests for repair via phone, email and fax, and to manage any problematic cases until they are resolved. This includes but is not limited to repair order (RMA) processing, customer service and customer exclusions.
Maintain an up to date on-line record of any and all issues and provide a single point of contact and escalation for all problems, if necessary, communicate the problems further to other specialists within different departments, or management.
• Provide support related to the operation and escalation of all customer service related activity in a responsible and professional manner.
• Responsible for inputting all communications (i.e. fax, e-mail, and voice messages) into the call management system.
• Evaluate calls received into the Customer Service group, determine customer needs and handle or escalate accordingly.
• Reconcile any faxes, e-mails, etc. received from Customers on a daily basis.
• Create price quotes and replacement unit processing for Customer when applicable.
• Verify changes (e.g. address, email) for Customers place records in the call tracking system and take appropriate action.
•Advanced German & English in all Oral, written, and listening skills
• Good with IT and computer systems, in particular Microsoft Office
• Good level of organizational skills
• Good team player.
• Detail oriented personality
If this German speaking customer service job sounds like the job for you, and you've always wanted to see what is was like to live in the Czech Republic, then stop staring and click ‘’Apply’’ today.
Sorry, this job post it's no longer available
- Customer Service German or Swedish Speaking in Sofia Bulgaria
€13000 - 18000
We're looking for German Speaker and Swedish Speaker for our famous client in Sofia. Your responsibilities will be related with Developing working knowledge of support...28 days ago
- German Customer Service Representative
€0 - 200000
Your challenge It will be your responsibility to provide customer support via email and live chat to this clients customers. There is no tele-support required with thi...23 days ago
- German Customer Service Agent
€13000 - 16000
Be part of it This opportunity is with a developing technological company who are in search of a German speaker to help with their expanding, international customer ba...23 days ago
- German Customer Service
We are recruiting for a fluent German speaking financial Customer Service Representative for our client, a global financial customer-support outsourcing company based ...about 1 month ago
- German Customer Service
€12000 - 15000
Be part of it This role is with a provider of technical products which is one of the leading companies within the technology industry. Offices all over the world use t...3 months ago