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German speaking Customer Service

Job Description

Responcibilities: 

  • Answering customers enquiries for company via phone, email and live chat in a timely and professional manner
  • Providing customer support on gaming, financial, technical and any applicable issues related to the customer support department
  • Working together with the Payments/Fraud department to solve problems regarding customers questions
  • Working together with the Payments/Fraud department to manage customers withdrawals
  • Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service
  • Assist Marketing department/Country Manager with local promotions and be updated on activities in the local market
  • Understand and follow procedures for the Customer Support department and report any aberration to the closest manager.

Experience and profile:

  • Previous experience from customer service
  • Earlier experience from the I-gaming industry is considered valuable
  • Good communication skills, both written and oral, in a native language and English
  • Ability to listen and come up with solutions to customers problems
  • Ability to work independent and as a part of a team
  • Be able to handle stress
  • Be flexible when it comes to working hours

 

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