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German speaking Customer Service Advisor to fantastic Lisbon!

Job Description

Become our clients’ ambassador and be the first point of contact for an internationally well-known brand and company. As a customer service representative, you will oversee the issues until a resolution has been identified, impressing them, and engaging via chat, email and phone in German. By working for our client, you will have the opportunity to work in a fast-growing, high volume and multicultural environment. They will provide you with intensive training and give you the right tools to grow within our international company. Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Your responsibility:

  • Provide customer inquiries with timely and accurate responses, providing first contact resolution;
  •  Take personal ownership of customer requests and maintain accountability for follow-through;
  • Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
  • Handle customer contacts that require the use of core and advanced skills;
  • Maintain security and confidentiality of our partner internal information and customer/account information;
  • Consistently implement coaching provided by management to reach departmental goals;

Your profile:

  • Native level of German (written and spoken);
  • Fluency in English (B2);
  • High school diploma (or equivalent);
  • Service-oriented attitude, with a knack for helping others;
  • Team player with strong problem solving and conflict management skills;
  • Experience in telephone customer service / call center environment is a plus, not a requirement
  • Excellent verbal and written communication skills;
  • Good technical skills

What you are offered:

  • Excellent work opportunity in a leading multinational company;
  • International career in a multicultural environment;
  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Long-term development opportunities;
  • Health Insurance since day one in the company;
  • Possibility to live in a room of our client's apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  • Free Portuguese language courses, sport activities and organized events.

 

Our client supports some of the world most famous brands in the customer support area. They are a big international company that can offer you an international work environment where you get to work in your native language. 

Why work in Portugal?

Portugal is famous for its warm weather, and generally the weather in Portugal is warm all year long. Moving to Lisbon means to experience a vibrant city life that offers shopping, historical and cultural experiences. Enjoy cheap food and drinks, warm temperatures and a more laid-back lifestyle. 

Interested in applying? Lisbon is a popular destination so don't wait on sending us your application! The positions are filled as soon as we find our match!

Ref: GERCSLISBON

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