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German speaking Customer Service Agent - based in Barcelona

Job Description

Our client is an internationally acclaimed outsourcing business, now looking for German talent. Many successful organisations have transferred their customer service departments to our client so they can focus on their core-business.

We are at the moment searching for candidates living already in Barcelona. Are you the one ?

As a German Customer Service Agent you are able to boost your career by representing world-famous brands, while working within a multicultural, ambitious team in sunny Barcelona! 

Responsibilities

  • Provide first-class customer satisfaction at all times by taking necessary steps to assist and support our customers
  • Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the system
  • Make outbound contacts to consumers (via telephone and email) in response to generated issues by following up with additional information or updates
  • Update tickets in accordance with proper logging procedures
  • Ensure the correct presentation of the client's corporate and brand images in all interactions

Profile

  • Native German speaker with fluent English
  • The great teammate who enjoys a good laugh
  • Willingness to learn and apply new technologies
  • Analytical skills with demonstrated problem-solving ability desired
  • Ability to operate in high-pressure situations
  • Good technical skills and knowledge preferable
  • Excellent communication skills

Conditions:

  • You will get a competitive salary and monthly language bonus on top
  • Schedule: Monday-Friday, 39 hours per week
  • Permanent contract
  • Excellent, ongoing training and mentoring
  • Relocation package including flight and 2-week accommodation to help you settle in
  • Lots of sunshine, lovely team members and international offices

Ref: gerspbarc

Location

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