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Our client is part of a worldwide leading provider of outsourced CRM and contact center services, serving companies around the world, providing superior results in customer care, technical support and debt collection programs. Due to rapid growth our client is now looking to expand their German customer support team significantly. As a customer support agent you will be a part of a multilingual, fast paced environment with excellent opportunities for obtaining valuable experi-ence in a multinational company.
•Your tasks will involve German speaking customer service on telephone and via email in various areas.
•Work to fulfil goals and targets set for customer service
•Complete administrative tarsks related to customer service
•Assist Team Manager and Shift leaders to report on what is happening in the market
•Mainly deal with incoming contacts, but perform outbound contacts according to the company's policies and corporate values.
•Carry out any other functions that may arise from time to time
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