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German speaking Customer Service Agent to Karlsruhe OR Malta!

Job Description

Do you want to work for one of the biggest players in the iGaming industry? Our client is hiring - both in beautiful Karlsruhe, Germany - and for you who are up for an adventure, in the biggest iGaming hub, Malta!

Company description

Our client is the #1 sports betting provider in Germany. It is an international provider of sports betting and casino games. The company has branches in Germany, Austria, Croatia, Gibraltar, Colombia and Malta and more than 600 employers.

Job description

Are you good at dealing with other people? It motivates you to solve problems and help customers? Our client offers you a dynamic working environment where communication with customers is done via e-mail and live chat. The customer service team is one of the foundations of our success. You could represent one of the biggest company in the industry and continue to provide an excellent customer experience.

Tasks

  • You are the first point of contact (m/f/d) for our online customers and communicate with them via e-mail and live chat - no inbound calls or sales calls
  • You are always informed about our promotions and offers
  • You work closely and cross-functionally with other teams such as Responsible Gaming, AML, Payments and Marketing
  • You support the team with new ideas and suggestions for improvement

Qualifications

  • German on a native level
  • Good knowledge of English
  • Contact with customers and solving their problems gives you great pleasure.
  • You can work with common MS Office programs and quickly learn to use new systems, such as our self-developed backend system (Ebet) and Salesforce. 
  • You can work in a dynamic environment and are able to handle 3 chats at the same time.
  • You are willing to work full-time (40 hours per week) and in shifts. Working hours are 5 days a week from Monday to Sunday between 8am and midnight.
    • (Also an only night shifts-offer available in Malta).

Benefits

  • Big company with many international opportunities
  • Permanent employment contract and the opportunity to develop and grow to fully realize your potential.
  • Competitive salary
  • Paid training
  • Fitness allowance
  • Modern office
  • Team building events and a great atmosphere.
  • Great team culture
  • Relocation support in case you are moving to Malta

Hard work also means that you must be able to charge the batteries occasionally. Therefore the office atmosphere is relaxed and cozy. Stop by and challenge them in a game of ping pong or FIFA, and if you do not like it, a session at the local gym or a cold drink from the fridge on a Friday late afternoon can be your type of tune.

Are you the one we are looking for? Either you want to work in Karlsuhe or in Malta, apply to us now, we can't wait to hear from you!

Ref: GerCSiGaming

Location

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