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This particular Customer Service job is for a German speaker who enjoys Holiday Planning and Tourism activities is based in Cork. We are looking for an enthusiastic German Speaker to join the team, you will need to be extremely customer focussed and have an excellent level of English. This is a 40 hour a week German Job which will work within shifts. There are 2 different shift patterns involved: The Normal Shift - Working in shifts between 8am -11pm (these can change from week to week) where you can earn €22,200 gross per annum OR The New Shift - 12:30pm - 11pm where you will earn €24,000 (you decide what you would like to apply for). Not forgetting you are required to work at least 1 weekend a month.
What will you do in this job?
For this customer service job you would be dealing with German speaking B2C customers who have questions and inquiries about bookings or exiting. These customers will be looking for advice on their travel plans. Alongside advising both English and German customers our client invites you to become creative in helping to resolve customer problems. Throughout your overall service our client wants you to strive for excellent customer service and Ensure that their customers have the best holiday they can.
Who will you be working for?
Our client is an Irish owned Outsourcing Company that provides customer care and technical support solutions to a number of countries worldwide. They are constantly growing, and thanks to that we can offer you a job in customer care once you speak German of course. The project that they are looking for you to be a part of is for of exciting travel/holiday consultant company where you want to become a part of the German speaking Customer Service group.
Who are we looking for?
First of all we are looking for a near native German speaker, so who has a good level of English. You have excellent oral and written skills in both German and English, and we would like you to keep in mind that for your first 2 months of this German customer service job you want to be working with English speaking customers only and then branching out afterwards with German speaking Customer Care , It would be great for you to have some previous experience in customer service where you spoke both German and English and you are flexible as our client is looking for someone to work in shifts between and you will be asked to work the odd weekend. You are target driven, enthusiastic and to have been known to have a bubbly personality and you have therefore great time management skills. Lastly we ask That you are a good multitasker as you will be required to support a number of clients on a B2C level.
Where would you be working?
This particular German speaking Customer Service job is based in beauty that is Cork, a county that is proud in supporting the GAA (football, hurling, rugby) The list goes on, but the games all come action packed and full of excitement, you will find yourself loving them too. Cork is already home to a number of multilingual people, so imagine the diverse and multicultural environment did awaits you, all those amazing people that are waiting to meet you, That can go with you in exploring the beauty that is Cork.
Interview & Salary
For this German speaking customer care job there will be a quick phone interview that will be followed by at online language test (German). Next you want to sit at in depth interview with our HR manager clients through Skype. If you are successful you can expect a yearly salary of €22,200 big and great news, there is a relocation package on offer of €285 That comes along with your monthly salary. But wait, we're not finished there are additional benefits with this German customer service job you want to receive an extra €500 in travel vouchers a year and there is an annual bonus of up to € 1,000 based on your performance of course. Do not forget to upload your CV in English to get the ball rolling and of course Should you have any questions pop us a call on +353 15 24 24 20, we're glad to help.
Ref: JN -092014-1474
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