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German speaking Customer Support Agent
£23K per annum + Bonus + Benefits
We have an exciting opportunity available with a global e-commerce company. Join a friendly, passionate, multi-cultural team as a Customer Support Agent with mother tongue level in German. The ideal candidate will be able to provide high quality customer service to customers and support to the customer service team.
* Efficiently and effectively handle queries from customers over the phone, via emails and on social Media.
* Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
* Liaise with other areas of the company as well as any relevant third parties through appropriate channels
* Identify and assist to resolve issues arising from customer contact.
* Achieve daily targets.
* Assist in providing initial training to new customer support agents as and when required
* Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.
* English fluent
* Fluent German is a must
* Flexible to the changing demands of an ecommerce environment
* Fast learner, with the ability to get up to speed with product & systems processes quickly.
* Experience of working in a customer service environment
* Passionate about customer service.
* Work well within a fast paced team environment
* Good computer literacy and keyboard skills
- If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
- We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
- Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
- We will keep your application for 12 months. If you would like us to stop processing your data before that time please inform us by sending an email to info @ kerr - recruitment . co . uk
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