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German speaking Customer Support Agent

Job Description

German speaking Customer Support Agent

£23K per annum + Bonus + Benefits

Permanent Full-time

Central London

We have an exciting opportunity available with a global e-commerce company. Join a friendly, passionate, multi-cultural team as a Customer Support Agent with mother tongue level in German. The ideal candidate will be able to provide high quality customer service to customers and support to the customer service team.

Main responsibilities

* Efficiently and effectively handle queries from customers over the phone, via emails and on social Media.

* Achieve individual targets and contribute fully to achieving departmental response time targets to queries.

* Liaise with other areas of the company as well as any relevant third parties through appropriate channels

* Identify and assist to resolve issues arising from customer contact.

* Achieve daily targets.

* Assist in providing initial training to new customer support agents as and when required

* Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.

Experience

* English fluent

* Fluent German is a must

* Flexible to the changing demands of an ecommerce environment

* Fast learner, with the ability to get up to speed with product & systems processes quickly.

* Experience of working in a customer service environment

* Passionate about customer service.

* Work well within a fast paced team environment

* Good computer literacy and keyboard skills

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • We will keep your application for 12 months. If you would like us to stop processing your data before that time please inform us by sending an email to info @ kerr - recruitment . co . uk

Ref: BBBH3726

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