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German speaking Customer Support Agent for a short-video social platform

Job Description

Customer Service Agent for a short video social platform in the sunny city of Lisbon

About our client:

Our client is a French company, world leader in the field of customer experience management and shared services for international markets. With a team of 9,000 employees of 82 different nationalities, we provide services in 35 languages for 64 markets.
Our client is considered eight times the best company to work for in Portugal by the Great Place to Work Institute. In addition, it has been awarded four times by Exame magazine as one of the best companies to work for in Portugal and the best company in its sector. 

Why move to Portugal?

Portugal is known for its warm climate. In general, the weather in Portugal is warm all year round. However, depending on where you settle in the country, you may experience differences in temperature. For example, if you move to the south, the weather will be much warmer and drier than if you move to the north of Portugal, where the climate is more temperate.
As in all other countries, you may also experience regional differences in Portugal depending on where you choose to settle. In cities such as Lisbon and Porto, you can discover a lively city life that offers shopping opportunities and historical and cultural experiences, while in the countryside you will discover small, pleasant villages.

Responsibilities

  • Provide assistance to French customers by phone, chat or e-mail.
  • Process service requests and/or resolve technical problems
  • Provide additional information
  • Proactively convey education on the application

Your Profile

  • Be fluent in German and have a good command of English (not mandatory)
  • Willingness to start an international experience - working abroad
  • Excellent communication and interpersonal skills and team spirit
  • Able to handle confidential and/or highly sensitive information
  • Customer service experience (preferred)

Our offer

  • Average salary is between 1100 euros gross (pocket money - flat paid all charges included) & 1500 euros gross (without flat paid)(taxation: 7-13% - depending on the situation) =>salary 40%+than other Portugueses companies for same job
  • Accommodation in a room in our client's apartment
  • Reimbursement of initial flight costs
    Free annual flight to the country of origin
  • Private health insurance
  • Free Portuguese lessons, water sports, gentle trekking and much more
  • An international career in a multicultural environment
  • Possibility of cooperation with leaders in various industries
  • Intensive training and familiarization phase
  • Numerous opportunities for growth and development within our organization

 

Ref: TIK TOK

Location

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