German-speaking Customer Support Agent in Malta

Job Description

German-speaking Customer Support Agent in Malta

Do you have good communication skills, speak fluent German, are interested in sports & casino, and want to work in a friendly, fun and creative team? Then we have a fantastic opportunity for you!

The Company

Today, the company has over 500 employees worldwide, with offices in Malta, London, Stockholm and Umeå. They offer sportsbook and Casino around the world providing high standard online gaming. It is a young, dynamic, and innovative company and they are looking for motivated employees who have the same hands-on philosophy.

Why work in Malta?

If you're looking for sunny weather and a lively atmosphere, Malta is the right place for you! It is extremely easy to rent an apartment and the beach will always be just a quick bus ride away. English is the official language on the island which means that one can integrate and understand other people very easily. Health insurance in Malta is free, and if you are employed by a company, you will receive full support. Also, Malta is a very safe country - according to Eurostat, Malta has only 0.3% criminal incidents per 1,000 inhabitants!

Moving to Malta gives you the opportunity to experience both city and beach at the same time. The beautiful town of Sliema is located along the coast overlooking the harbor bay of Valletta. Silema is packed with charming cafes, restaurants, bars and many shopping opportunities. The best part is that all of this is only a 14-minute walk from your new workplace!

The Role 

You will become an expert on our sportsbook and casino brands and services! You will keep up to date with our new offers, services, and campaigns to provide the customer with the best possible service. You will direct your positive energy to chats and emails, and will be assisting our customers with any queries they might have. No day is the same and that is what makes this role so exciting!

Sharing your ideas to keep improving our system is important to us, so providing valuable feedback to Team Leaders and Country Managers is a significant part of your role. This is how we make sure we stay on top of the game! Occasionally, you'll be taking on side tasks like translating our material from English to the languages you are fluent in and keeping your knowledge fresh and up to date.

The Requirements

• Native level of German and fluency in English
• Analytical approach of problem solving
• Ability to solve complex issues for the customers
• Right work mentality (including the willingness to work in 24/7 shifts and weekends)
• Previous experience in dealing with Customers (in a retail role, Customer Service etc.)
• Ability to multitask
• Additional language skills will be considered as a bonus

The Benefits

The client puts a lot of trust in every employee, knowing that if they get the tools and space to do what they do best, they will be both happy and deliver great products. That is why they have some of the best minds in the industry working there. You will also receive the following benefits:

• Relocation package (Up to €250 in travel costs plus 14 days in a corporate apartment)
• Competitive Salary
• Gym membership
• Company events and arrangements
• Central office location with large roof terrace and good facilities
• Health insurance
• Free breakfast every morning

Hard work also means that you should be able to charge your batteries occasionally! Therefore the office atmosphere is relaxed and cozy. Stop by and challenge your colleagues in a game of ping pong or FIFA, have a quick session at the local gym or grab a cold drink from the fridge on a Friday afternoon.

Ref: gma