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German Speaking Customer Support Agent (Various Location)

Job Description

Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information. The candidate will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.

 

Responsibilities:

 

  • Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues
  • Assessing individual issues and taking appropriate action to ensure customer needs are met
  • Working in coordination with other teams based at different locations that share similar objectives
  • Escalating system anomalies and general issues faced by customers to the relevant party
  • Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels

 

Requirements:

 

  • Native German speaker
  • Willing to relocate to Greece, Malta or Gibraltar.
  • Excellent communication and interpersonal skills
  • Ability to perform well in a multi-task/cultural and ever changing dynamic environment
  • Basic knowledge of MS Office applications
  • Knowledge of other languages of advantage
  • logical reasoning skills with an analytical approach and be willing to work shifts

 

Desirable:

 

Educated to degree level or equivalent

Basic knowledge of online gaming - games and payment processing

 

Due to Work Permit restrictions, we cannot consider non-EU Citizens.

During your application, please indicate to which country between Greece, Portugal and Malta you want to apply.

 

 

 

Ref:

Location

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