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|Recruiter Name||Betting Connections|
|Job Title||German Speaking Customer Support Agent (Various Location)|
|Job Type||Permanent Contract, Full-Time Position|
|Date Posted||over 2 years ago|
Our client is looking for a proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers. The candidate must be confident to make decisions with the ability to exchange, analyse, and interpret information. The candidate will have a flair for influencing people and finding solutions in a fast paced environment as part of a team in a diverse cultural environment.
- Handling customer inquiries via e-mail/phone; including but not limited to games and cashier related issues
- Assessing individual issues and taking appropriate action to ensure customer needs are met
- Working in coordination with other teams based at different locations that share similar objectives
- Escalating system anomalies and general issues faced by customers to the relevant party
- Understanding Standard Operating Procedures and delivering service/quality standards to agreed levels
- Native German speaker
- Willing to relocate to Greece, Malta or Gibraltar.
- Excellent communication and interpersonal skills
- Ability to perform well in a multi-task/cultural and ever changing dynamic environment
- Basic knowledge of MS Office applications
- Knowledge of other languages of advantage
- logical reasoning skills with an analytical approach and be willing to work shifts
Educated to degree level or equivalent
Basic knowledge of online gaming - games and payment processing
Due to Work Permit restrictions, we cannot consider non-EU Citizens.
During your application, please indicate to which country between Greece, Portugal and Malta you want to apply.
Sorry, this job post it's no longer available
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