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German Speaking Customer Support - Bulgaria

Job Description

The German Speaking Customer Service - Banking Sector

Sofia, Bulgaria

€1000 per month after tax + relocation assistance (up to €150 for travel reimbursed and 7 nights hotel accommodation provided)

Your main responsibilities would include to:

• Assist clients with locating online tax documents and step by step guides to filing taxes;
• Provide basic explanation of details found on specific company forms;
• Explain basic features of content including grant, award and share details;
• Assist in generating new passwords, unlocking accounts and resetting security;
• Initiate research inquiries for missing online items;
• Submit inquiries to update dividend status to either reinvestment or check;
• Provide basic balance information, past trade details and reprints of statements;

In order to fit to the role you would need:

• Excellent language skills in German;
• Excellent command of English;
• At least one year experience in customer service;
• Economic background is considered an advantage;
• Excellent communication & presentation skills;
• Excellent problem solving abilities;
• Ability to prioritize tasks and manage time efficiently working with minimal supervision;

Duties and Responsibilities:

∙ Accepts requests through different communication channels, logs and identifies the problem;
∙ Respond to customers via phone/mail/web. Manage customer expectations by taking into consideration customers’ entitlement and identified customer issue;
∙ Keep customers informed, set and follow up on commitments, keep precise case    documentation and case ownership;
∙ Meet deadlines and deliver services according to customers’ service level agreements;
∙ Develop working knowledge of supported products and technology as well as applicable technical support tools.

Required Skills:

∙ Excellent level of written and verbal communication in German;
∙ Fluency in English;
∙ Analytical and troubleshooting skills;
∙ Customer handling skills;
∙ Ability to prioritize tasks and manage time efficiently working with minimal supervision;
∙ Ability and willingness to learn new technologies, expand knowledge and solidify expertise in the Information Technologies field;

The offer:
∙ Extensive training programs;
∙ Environment that stimulates achievement and excellent customer service;
∙ Competitive remuneration package;
∙ Work in a challenging and pleasant business environment;

Ref: sm950695966


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