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GERMAN speaking Customer Support Representative

Job Description

EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:
Proficiency in German is mandatory;
Previous experience of/ or aptitude for Customer Service;
Good organizational skills;
A working knowledge of MS Word/Excel;
Excellent communication skills and the ability to remain calm in all situations;
Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s;
Ability to adapt to a continuously changing environment and procedures.

RESPONSIBILITIES:
To respond to all customers’ enquiries within given timescales, efficiently and effectively;
To develop and maintain a full technical knowledge of client products and services;
To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
To deal with all correspondence as requested/required;
To accurately log all calls and in line with procedures;
To responsibly maintain and update all job-related administrative forms;
To consult product manuals, to be able to advise customer of appropriate options/solutions.

WE OFFER:
The opportunity to work in a dynamic environment, in an ambitious and talented team;
Professional training;
Opportunities to develop your career in a competitive, multicultural and multinational company.

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