German speaking Fashion Advisor

Job Description

Be part of it

This client is the absolute leader in the fashion industry store with 320 shops all over the UK, Europe, and America catering the needs from Babies to adults from fashion to lifestyle products, home ware to accessories and beauty. When working with our client you will get the chance to develop your personal skills while working in a hip passionate environment. 

Your Challenge

This particular job role requires someone who has an affinity for lifestyle products is bright, goes the extra mile to help others and have excellent written skills. If you enjoy writing and have previously written a blog then this is the one for you, especially if you’re more comfortable providing written support rather than verbal! Due to this being a role involving providing support via virtual chat and other social media platforms the candidate would preferably be efficient at typing and highly proficient with computers. Other tasks you will be undertaking include:

•  range of inbound customer contacts via social media and email
•  Manage cases within the supplied Customer Relationship Management (CRM) system
•  Document all interactions with the customers
•  Help customers to solve their issues 
•  work to targets 
• actively improve the efforts within the company.

Your Resume 

•  Fluency in spoken German and English 
•  Minimum of 6 months customers service experience 
•  Excellent written communication skills
•  Excellent computer proficiency 
•  Understanding of the internet
•  Ability to work in a fast-paced, constantly changing environment 
• Ability to deal with complaints/escalations appropriately and effectively
• Ability to think outside the box with regards to approaching and solving problems 
•  Have a passion for fashion
• Have a energetic and enthusiastic approach to work 

Ref: 5347