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German Speaking iGaming Customer Care to Malta

Job Description

Ready to work for the #1 sports betting provider in Germany? Then please read on!

We are one team - trust is the basis for our cooperation and encourages us to go further and further. We love what we do. We learn every day with the goal of becoming better and better. We believe in progress and therefore we invest a lot in our personal and professional development. And this is exactly what we look for in our employees. 

The role

Are you good at dealing with other people? It motivates you to solve problems and help customers? We offer you a dynamic working environment where communication with customers is done via e-mail and live chat. Our customer service team is one of the foundations of our success. We want you to represent us and continue to provide an excellent customer experience.

Your playing field

  • During the first 6-8 weeks you will learn everything that is important for the position in a paid training
  • After that you will be the first contact person (m/f/d) for our customers and communicate with them via e-mail and live chat
  • You are always informed about our promotions and offers
  • We promote continuous education and offer regular training to learn and refresh knowledge, market trends and best practices
  • We are #oneteam - You work closely and cross-functionally with other teams such as Responsible Gaming, AML, Payments and Marketing
  • You support our team with new ideas and suggestions for improvement 

With this you score points with us:

  • Fluent showering knowledge. As the #1 sports betting provider on the German-speaking market, this is a prerequisite for communicating with our German-speaking customers.
  • Good knowledge of English. Our team consists of more than 30 different nationalities who work together. English is also the official language of your new home, Malta.
  • Customer oriented. You enjoy interacting with customers and solving their problems.
  • Technically inclined. You can work with common MS Office programs and quickly learn to use new systems, such as our self-developed backend system (Ebet) and Salesforce.  
  • Multi-tasking. You are able to work in a dynamic environment and are able to handle 3 chats at the same time.
  • Flexible. You are ready to work in shifts from Monday to Sunday between 8am and midnight. 

With this we score points with you:

  • Established international group: We have a solid foundation on which we can grow.  
  • Personal and professional development: We offer you the opportunity to develop and grow to fully realize your potential.  
  • Relocation Support: We offer you free accommodation for 4 weeks and the reimbursement of your relocation costs to make your move to Malta as smooth as possible
  • Competitive compensation package: We offer an attractive compensation package with private health and dental insurance as well as subsidized parking directly under the Tipico Tower. You will join the team with a competitive salary and have the opportunity to increase it based on your performance.
  • On-site childcare: You do not need to worry about caring for your 3+ year old children anymore. We have our own childcare.
  • Sports Grant: We always stay active, so we subsidize your membership.
  • Modern office: In our Tipico Tower you will find an open office concept and the latest technology.
  • Events and activities: We love the time with the team. Be it charity or team events, because we only have fun together.

Ref: GERMaltaAlva


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