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German speaking Innovation driven Customer Support Agent

Job Description

Are you looking to join a fast growing company that is changing the technology aspects in the financial markets?

Do you have a passion for new technology and customer service?

If this sounds like you, then we have your next challenge/opportunity waiting just for you!


About the client:

They are passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available across Europe and the US attract global merchants in segments such as e­-commerce, travel, financial services and gaming. In June 2018, private equity firm Nordic Capital acquired a majority stake in the company with ambitions to support them in becoming the leading global online banking payments provider.

They are a diverse and fast-growing team with headquarters in Stockholm, Sweden, and offices in Barcelona, Spain; Cologne, Germany; Helsinki, Finland; Lisbon, Portugal; London, UK; Örebro, Sweden; Redwood City, US; Sliema, Malta; and Vitória, Brazil. "Together we are leading the development of the payments industry and the work you’ll do here will make a great impact".


About the role:

The Customer Support team provides support to the merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure the payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away and that is exactly what we focus on.

The role is based in Malta, it is a full-time position, you would be working Monday-to-Sunday shift hours and you would report to the Support Manager.

In this role, you’ll have many opportunities to grow, whether you want to stay in a dispatch function, move into a first-line end-user function or become a team leader.


What you'll do:

  • Provide quality support at one of the fastest growing technology companies in Europe
  • Answer questions through phone, email and chat with customers and external stakeholders about the services, the company and payments in general
  • Identify where improvements can be made and suggest how they can be implemented


Who you are:

  • You are a positive and service-minded individual
  • You are fluent in German and English
  • You have 1-2 years experience working at a support centre or in a similar environment
  • Experience in technical support is a bonus but not mandatory
  • You thrive in a fast-paced environment and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach


What we offer

  • Competitive salary
  • Challenging, face paced and agile environment
  • Possibilities to grow within the company
  • Working hours are office hours, no shift work - Weekend shifts on rotation
  • Breakfast, Monday lunches, Friday after work drinks and regular team events and activities
  • Employees will be given a phone contract, the latest Iphone and Mcbook
  • Salary review at the end of every year
  • Relocation package
  • Each year the company takes the employees on a trip abroad


Why Malta?

Malta is a popular and attractive destination for those looking to combine career and sunshine. Accommodation is accessible and affordable, and it is a very safe country. In fact, according to Eurostat, Malta has only 0.3% criminal incidents per 1,000 inhabitants. And with 300 days of sunshine a year and English as one of the official languages of Malta, integration is not effortful. All health expenses in Malta are free and as long as you are employed in a company. Tax rates are low, leaving you with a nice net amount at the end of the month to spend on rooftop bars or savings.


If you feel like the job description described everything you are and everything you are looking for in a job, then apply now!

I look forward to hearing from you soon!

Ref: 33272


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