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German speaking movie streaming support to Barcelona!

Job Description

Would you like to join a multicultural team in Barcelona? Are you looking for a job full of magic and joy?

We are glad to invite you to work with a new movie streaming platform from the United States, that has come to conquer Europe! We are looking for native German-speaking Customer Experience Advocates, eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management.

Your main responsibilities will be:

  • Assisting customers through phone and/or chat about account management, billing issues, content and basic site, and application navigation.
  • Providing account and application support to our clients, specifically with regards to software functionality and troubleshooting of system configurations and network settings.
  • Giving accurate and real-time responses to client inquiries

What will you bring?

  • Experience using Windows Operating Systems
  • A positive and can-do attitude
  • Communicate effectively and professionally with others
  • Strong time management skills to ensure productivity
  • Value accountability across the board and take ownership of issues from start to finish.
  • High school diploma, plus one or more years of experience in customer service or technical support
  • Native level of German
  • B1-B2 level of English
  • Be able to multi-task and have strong interpersonal skills.
  • Demonstrates clear and concise communication.

 

Why should you apply?

  • We offer a full-time position. (different shift available Mon - Sunday 8am - 12am rotating shifts)
  • Salary: 24.000€ gross/year
  • Relocation Package to help you settle in Barcelona
  • Long-term contract
  • After work activities with colleagues from all around the world.
  • Individual career paths and opportunities to grow within the project.
  • Modern offices with amazing views located close to the beach.
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
  • You will have the opportunity to be part of a multinational company, with presence in more than 80 countries

 

If this sounds like your next career move, please get in touch! 

 

About Multilingual Jobs Worldwide: 

We are a leading multilingual recruitment specialist agency, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.

 

Ref: German Support

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