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German speaking Online Community Coordinator

Job Description

German Online Community Coordinator

£28-29K per year

Central London

The company:

A leading and successful company in the entertainment industry.

What you'll do:

  • You will be managing the online channels to identify trends and updates.
  • You will be expected to write outbound communications for your community, but also drive internal conversation around the product and needs of our audience.
  • To be a key point of contact for territory marketing teams and Community/Social Media staff.
  • Support and collaborate with your territory in different local projects or community sites such as territory specific social networks.
  • Carry out regular online events and activities for the community with the support of the volunteers across community online channels.
  • Work with community members in order to understand the community and work together.
  • To curate content for the inclusion across multiple channels including the Forum, Blog & social media.
  • Promote and raise the awareness of the Community Team within the business and the games industry.
  • Escalate community issues (server crashes, log in problems, etc.) to the business.
  • To report consumer insight regarding products and services into your language Community Team.
  • Monitor community admin mailboxes, and reply to, or redirecting, users' emails.

What you need:

  • Fluent German, as well as excellent English, both written and verbal.
  • Experience with online communities, and a good understanding of consumer behaviour. You need to be user focused with excellent communication skills in all forms.
  • Excellent project management, planning and communication skills (verbal and written) are required. Extensive experience working within new media and use of social media channels.
  • Knowledge of the gaming industry (you may be a gamer but have not worked in the industry before).
  • Excellent motivation and relationship management skills.
  • Proactive attitude which enables you to spot opportunities or project-based issues ahead of time and propose appropriate solutions.
  • Positive and fun to work with.
  • Previous experience working with CRM software technologies would be an advantage

Please note:

· If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.

· We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.

· Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website ( or an overview of all our vacancies.

Ref: BBBH1455


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