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German speaking Payments and Fraud Administrator

Job Description

We are currently looking to speak with experienced German speaking Payments and Fraud Administrator to join a well established iGaming company here in Malta


Responsibilities -


  • Dealing with customer related emails and KYC documents
  • Responsible for dealing with German clients and their documents
  • Investigate and identify suspicious transactions alerted by any fraud monitoring applications, the Customer Service Team or other sources
  • Managing player accounts
  • Proactively monitor and review accounts and transactions data for suspicious activity and possible
  • Processing withdrawals and affiliate payments across multiple payment service providers
  • Contesting and preventing chargeback claims
  • Identify areas requiring increased security controls to protect both the organisation and customer from fraud
  • Keep detailed records of suspicious activity, analyse trends, industry security threats and provide recommendations to mitigate loss


Skills and Experience -


  • Fluent in German and English
  • Sound understanding of the gaming industry
  • Previous experience in a payments and fraud environment
  • Strong numerical skills, analytical skills and attention to details is essential
  • Ability to learn new technology/systems/applications quickly
  • Ability to work on own initiative, with tight deadlines
  • Knowledge of MS Excel / Word and excellent keyboard skills are essential




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