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German Speaking Reservations Agent - Hotels - Bulgaria

Job Description

The German Speaking Technical Helpdesk

Sofia, Bulgaria

€780 per month after tax + relocation assistance (up to €150 for travel reimbursed and 7 nights hotel accommodation provided


As a Reservation Sales Representative you will be first point of contact for existing and new clients. You will receive inbound calls related to hotel reservations for 70+ independent and chain hotels.


  • Answer incoming calls in accordance with established call handling procedures;
  • Research answer questions and resolve concerns for a complete customer’s satisfaction experience;
  • Recognize cross sell or up-sell opportunities that would benefit the customer;
  • Verify the request details with the customer.



  • Fluency in German;
  • Fluency in English;
  • Good computer literacy;
  • Excellent communication and assertive skills;
  • Ability to be confident and engaging when dealing with potential and existing clients;
  • Target driven and fully focused on delivering results;
  • Attention to details;
  • Experience in a call center, sales or travel industry will be considered as an advantage;

The offer:
∙ Extensive training programs;
∙ Environment that stimulates achievement and excellent customer service;
∙ Competitive remuneration package;
∙ Work in a challenging and pleasant business environment;

Ref: sm950695969


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