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German speaking Social Media Specialist (Belfast)

Job Description

The Social Media Support Specialist will engage with customers to provide responses and identify issue resolutions in a professional conversational style fitting with the Social Media environment.

You will be required to demonstrate you are a good team player, resilient, a problem solver and goal-oriented with excellent negotiation skills. A good knowledge of Social Media Platforms is needed as they will be your day-to-day tools.

The Client to work with is a leading business services company and you will be providing service on behalf of one of the world's best known technology and software companies.


  • Providing professional responses to users on social media and other channels
  • Communicating with customers and creating brand advocates following a defined process
  • Supporting customers at all technical experience levels using the tools and resources provided
  • Driving customer satisfaction and enhancing the Client brand
  • Social Media Savvy
  • Becoming an ambassador for the client and their products
  • Monitoring activity and interpreting posts correctly according to the brand’s personality
  • Following-up, tracking and monitoring all interactions with customers
  • Posting images, video and copy responses as per instructions provided
  • Completing maintenance tasks as instructed including, but not limited to updating cover photos, editing existing copy, managing spam or offensive comments
  • Day-to-day administrative tasks


  • High level of fluency in written and spoken English and German
  • Previous experience in a customer service environment
  • Experience using Social Media platforms, especially Facebook & Twitter
  • Internet and technical skills

Ref: GSM

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