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German speaking Technical Assistant GM (Mechanical Engineer)

Job Description

Our client is partnered with one of the world’s largest automotive companies to provide English and German Technical support assistance.

Your responsibilities will be:

Handlin contacts via telephone and electronic communications

Fully investigating the technical request using GM systems, protocol and procedures
Escalating requests that cannot be resolved to other team members
Following up all requests to resolution in agreed service levels
Registering all dealer contacts and following up on cases using GM Database systems
Liaising with business partners internally and externally to develop case resolutions and action plans
Reading and researching relevant materials and resources to stay up-to-date with product and technical information

Full motor vehicle engineering apprenticeship or a Technical Degree related to automotive engineering
Automotive technical work experience, gained either in a dealership, preferably GME, or with an OEM or OEM supplier business
Good overall knowledge of current automotive technology and the General Motors Europe product range
Excellent interpersonal on the phone/email and PC Skills
GM Europe product experience preferable
Ideally Manufacturer / Importer experience within a technical department
Full valid vehicle driving licence

£32,000 base salary + benefits including relocation package
Multicultural working environment



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