German speaking Technical Support to Czech Republic

You speak German and want to experience the Czech Republic? Then we have the right opportunity for you!

Our client in the Czech Republic provides business-to-business transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. They are leading providers of next-generation consulting, technology and outsourcing solutions. From its Brno Deliver Center, they provide services to more than 20 global multinational corporations.

Observe these changes from up close and be at events that are changing the world!

About living in BRNO

Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!

Your responsibilities : 

You will provide top class 1st line IT support by conducting incoming customer calls. As such, you will be representing a world-famous IT company. 

• Investigate issues and engage with problem management
• Conduct continual service improvement activities
• Provide guidance to users on next steps to resolve access issues

REQUIREMENTS:

• English and German proficiency - Daily communication in English and German
• Attention to detail
• To be customer-oriented
• Analytical skills
• Computer and e-mail skills, knowledge of Microsoft Office Excel, Word.
• Ability to work in the Team
• Knowledge of XML, and Capital Markets can be an advantage

WE OFFER:

• Permanent contract
• Performance bonus
• Meal vouchers
• Language courses
• Multisport card
• 5th week of leave
• Relocation Support (Initial Accommodation for 2 weeks)
• Expat Assistance Services for new joiners
• Bike Friendly
• Modern offices in the center of Brno, 2nd largest city of Czech Republic