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As a Supervisor you will lead a group of approximately 15 Customer Service Representatives, you will organize their workload and monitor the team performance. You will be responsible for this team’s success and continuous improvement assuring the accomplishment of the internal objectives. You will motivate, train and manage them on a day-to-day basis.
- Ensuring the team’s development, monitoring and evaluation;
- Motivating the team;
- Managing the team daily, according to internal policies;
- Ensuring the accomplishment of the Key Performance Indicators;
- Provide service quality and efficiency reports to the client;
- Developing action plans for continuous improvement.
Who are we looking for?
- Native German speakers (mandatory);
- Fluency in English (minimum B2);
- Minimum 1 year experience managing contact center Customer Service Representatives’ teams;
- Dynamism, organization and responsibility;
- Leadership skills;
- Critical thinking;
- Ability to make decisions under high levels of stress;
- Microsoft Office knowledge.
- Excellent work opportunity in a leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Free organized sport activities and events;
- Relocation and integration program for foreign applicants.
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