Get similar jobs by email Register →
As a Supervisor you will lead a group of approximately 15 Customer Service Representatives, you will organize their workload and monitor the team performance. You will be responsible for this team’s success and continuous improvement assuring the accomplishment of the internal objectives. You will motivate, train and manage them on a day-to-day basis.
- Ensuring the team’s development, monitoring and evaluation;
- Motivating the team;
- Managing the team daily, according to internal policies;
- Ensuring the accomplishment of the Key Performance Indicators;
- Provide service quality and efficiency reports to the client;
- Developing action plans for continuous improvement.
Who are we looking for?
- Native German speakers (mandatory);
- Fluency in English (minimum B2);
- Minimum 1 year experience managing contact center Customer Service Representatives’ teams;
- Dynamism, organization and responsibility;
- Leadership skills;
- Critical thinking;
- Ability to make decisions under high levels of stress;
- Microsoft Office knowledge.
- Excellent work opportunity in a leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Free organized sport activities and events;
- Relocation and integration program for foreign applicants.
Sorry, this job post it's no longer available
- German Travel Adviser - Lisbon
Are you interested in the the tourism sector?Are you fluent in German?As a German Customer Advisor located in the beautiful city of Lisbon, you will arrange and manage...11 days ago
- Swedish Customer Service - Lisbon
We are looking for new talents who want and build a new career in Portugal. Our team is characterized by its versatility and internationality. Our employees from all o...11 days ago
- German Customer Service for Betting Industry
€19000 - 20000
To all German speakers looking to live & work in a warmer climate - Malta is calling! Have between 6-12 months exp in Customer Service or a call center? Looking for ch...3 months ago
- Dutch Customer Service Rep - Lisbon Portugal
€1100 - 1200 per month
Job Summary Here is a Dutch speaking Customer Service job for a fresh and vibrant Dutch speaker who also has a good level of English in Lisbon, Portugal. If you have s...18 days ago
- German Customer Service For Online Gaming Site- Malta
€23000 - 23641 per annum + Bonus + Relocation Package
Job Summary A fan of online games where you can poker face your way to the top? Do you have some previous Customer Service experience & speak German? If so we have a r...7 days ago