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German Tech Support Agent - Galway

Job Description


German speaking Tech Support Agent wanted in Galway, Ireland for international medical/healthcare manufacturer. We’re looking for a near native German speaker with a good level of English and strong attention to detail to join the growing team here in Galway. 
Live and work in a beautiful city that has all the offering of a big city but a small town feel. 

Your Tasks:

  • You will take incoming calls and emails from customers with issues/queries/problem and help them in a timely and professional manner. 
  • Provide 1st level Tech Support with regards to troubleshooting customer issues and complaints. 
  • You will document all complaints and questions within the company database for future training and quality. 
  • Review, prioritise and manage group mailboxes to ensure all inquiries, questions and complaints have been received and action taking place. 

Our Client:
Work for a global manufacturer with the medical/healthcare industry here in Galway, Ireland. 
With over 100 years in the business and near 100,000 employees across the globe, this is certainly a company you will want to work with.

Main Requirements: 
You will need the following in order to qualify for this job:

  • Near native German
  • Good level of English
  • Excellent communication skills (written & verbal) 
  • Bachelor’s degree in Computer Science (or equivalent)
  • 1 years of customer service/tech support experience
  • Excellent MS Office skills 
  • Work well with deadline and targets 
  • Strong attention to detail 
  • Critical thinker

Where is the job located? 
Galway! The beautiful west of Ireland –
All the benefits of a big city with the feel of a small town. Galway has just as much to offer as Dublin, but you won’t feel lost in this friendly city. A big meeting place here is Eyre square, which is surrounded by traditional Irish pubs, shopping centres, café’s, restaurants and more.  

Interview & Salary: 
There will be a phone/Skype interview with a recruiter and if you are successful you will be invited for a face-to-face interview with the hiring manager here in Athlone. 
Salary: You will earn between €30,000 - €35,000 gross per annum and if needed there is a relocation package where your flight over to Ireland will be reimbursed and there is paid accommodation. 

Keywords: German Tech Support, German Technical Support, German IT Support, German Jobs Ireland, German Jobs Galway 

Ref: 34890


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