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German Technical Customer Service Agent - Scotland

Job Description

Ever wanted to wander the Scottish fields like William Wallace in Braveheart?
Now you can - We're looking near native German + English speakers to join the B2B customer service team here in Gourock, Scotland. All you need is excellent communication skills, 2+ years customer service experience, good with computers and are extremely customer focussed.

What will you do in this job?
As part of the German customer service team, you will be responsible for taking incoming calls, emails and online chat requests from customers. You will need to identify and troubleshoot customer issues with ease but of course if there are any particularly tense issues you will need to escalate to level 2. After each query or issue you will need to document them within the companies database for future use.

Who will you be working for?
Our client is a big solutions provider, they are all about customer service and IT Support. They work with some of the largest companies in the world who work in Sales, Tech Support, Marketing and much more. They pride themselves in enabling their clients to reach success.

Who are we looking for?
We are looking for near native German speakers with excellent English - A+ communication skills in both languages (written & verbal). You have 2 years customer service experience (contact center or retail), are comfortable with working with computers, multitask easily and are familiar with SAP.

Where would you be working?
Fall in love with the movie Highlander the first time you saw it? Love the melodic curl of the Scottish accent? How does working in Gourock, Scotland sound? You are right by the coast so never too far from a seaside adventure and you are also only 30 mins drive form Glasgow a well-known cultural hub that is just waiting to be explored.

Interview & Salary
The interview for this German Customer Service position will take place over the phone and via email assessments. You will first have a quick 1st round phone screening followed by an in-depth written email assessment. If you pass these rounds a final in-depth phone interview will be held before you receive a possible offer.

If you are successful, you will be offered a yearly salary of £15,600 (gross) along with great benefits such as a possible bonus upon meeting targets.

Ref: JN -112017-2529


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