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German Technical Support (1st Level) B2B

Job Description

You will be the single point of contact for customers on topics ranging from client boarding and set- up, advising on using basic and advanced features and apps, troubleshooting technical issues, replacing faced components and answering questions around a SAAS solution for businesses.


What we expect from you: 

  • Fluent in German & English
  • Experience as a technical customer service/support/call centre specialist (level 1)
  • Technical understanding and ability to troubleshoot issues with software, cloud applications and to synchronisize different devices
  • Excellent customer service and communication skills
  • Ability to communicate technical information in a simple way to non technical people
  • Being a passionate team player and 'people person'
  • Patience with customers



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