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German Technical Support Administrator

Job Description

German Technical Support Administrator


Location:             Ireland


We are looking for a German speaking Technical Support administrator for our client, a leading technology company in Ireland.




  • Respond to all customers enquires within given timescales, efficiently and effectively
  • Deal with inbound / outbound calls – emails - fax correspondence as required/requested
  • Research, resolve, and respond to questions received in accordance with set policies and procedures
  • Maintain and update customer and internal information
  • Enter and retrieve information into local logging systems
  • To take personal ownership of each and every customer until complete resolution of their case.
  • Provide an accurate and thorough solution to the end user issue and case
  • Research and supply information in order to propose solutions for customers
  • Within a timeframe develop your skills to troubleshoot
    • PC hardware and software problems
    • Software installations and upgrades
    • Provide first level of support for network, server and security
    • Use the knowledge base provided to guide you with technical step by step solutions
  • Recognise when a problem or query should be transferred to another department or a more senior member of staff
  • Communication of problem status to the end user
  • Participate in team projects that enhance the quality of the help desk service level, and promote technical and career growth

To contribute to the development of the team


Required Skills:

  • Have excellent communication skills
  • Schedule adherence and excellent timekeeping skills essential
  • Strong typing skills essential
  • Practice empathic listening skills
  • Have the ability to handle many calls for long periods
  • Have the ability to provide consistent, positive customer service
  • Identifies customer needs, manages expectations, and defines appropriate next steps in a logical and efficient manner.
  • Proactively solves customer problems
  • Willingness to adapt to business needs
  • Ability to work in a face paced environment
  • Ability to work on own initiative and under pressure in order to achieve deadlines
  • Ability to multitask between telephone support & written support.

Interest in developing own IT knowledge



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