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German Technical Support Advisor - Apps

Job Description

We are currently looking for a Technical Support Advisor:
Are you looking for a new job or just tired of your current job? Do you need a change?

Do you know a world well known American corporation which provides Internet-related product services, including internet search, mapping, cloud computing software and advertising? Your answer is yes? Then continue reading.

Are you interested in new technologies ?
Is your English at a high level?
Not afraid of new challenges?

Your answer is yes again? Great, continue with job description !

RESPONSIBILITIES:

·Maintain client relationships through product support over the phone.
·Respond to incoming calls and email from enterprise clients.
·Manage effectively all incoming incidents in a customer service environment
·Gather information from customers, troubleshoot technical and account issues

WE OFFER

·Salary:17.000EUR gross/year + up to 3000EUR gross/year in bonus
·Full time shift (39 hrs/week) and "Obra y Servicio" contract.
·Real possibility to grow within the company 
·Opportunity to join our international team. 
·The work is located in Barcelona Center 
·Free Spanish/Catalan classes in a Certified Institution
·Relocation Package

PERSONAL REQUIREMENTS:

-High level of English (written and oral) 
-Native level of German
-Team player 
-Willingness to learn and apply new technologies 
-Analytical skills with demonstrated problem solving ability desired 
-Ability to operate in high pressure situations 
-Good technical skills and knowledge preferable
-Excellent communication skills

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***

 

 

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