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You will be the single point of contact for customers on topics ranging from client boarding and set- up, advising on using basic and advanced features and apps, troubleshooting technical issues, replacing faced components and answering questions around a SAAS solution for businesses, successful deployment and adoption of new users with trial period accounts.
What we expect from you:
- Fluent in German & English
- Experience as a technical customer service/support/call centre specialist (level 1)
- Technical understanding and ability to troubleshoot issues with software, cloud applications and to synchronize different devices
- Experiences in Sales/ Up-selling a plus
- Excellent customer service and communication skills
- Ability to communicate technical information in a simple way to non technical people
- Being a passionate team player and 'people person'
- Patience with customers
What we offer:
- Salary: 24.000 Euro + Bonus structure
- One month training will be provided
- Accommodation for the first two weeks (for candidates from abroad)
Be part of an exciting, multinational and multicultural company which focusses on quality and the people their growth.
Sorry, this job post it's no longer available
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