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German Technical Support Engineer

Job Description

Are you passionate about IT and do you have at least 2 years of experience in Level 2 Support? Then keep on reading!

Our client is a leading provider of data protection and recovery solutions that assure organisations that their data can be recovered whenever necessary. Founded in 1990, this company provides a comprehensive solution for virtual and physical environments, backed by excellent support and expertise to more than 40.000 users around the world.

Based in the EMEA HQ, the responsibilities of a Technical Support Engineer will entail:
- Receiving technical requests and providing support and solutions for a product or issue by phone, email, or chat
- Applying technical knowledge to solve complex problems and advise customers on solutions
- Researching, analysing, and resolving complex functionality and usability related issues
- Maintaining knowledge of Support policies, procedures, tools and systems

Key Languages:
- Native level of German
- Advanced level of Italian, Spanish and/or French
- Advanced level of English

Core Skills/Experience:
- Strong customer service focus and experience in technical support level 2
- Excellent oral and written communication skills
- Experienced in virtual platform such as Microsoft Hyper-V, VMware, or Citrix Xen
- Proactivity and demonstrated ability to assess customer requirements, identify business problems, and demonstrate proposed solutions 
- Network Basics - OSI, IP Address, TCP\IP, UDP, FTP, Ping, Telnet, Netstat, Etc.
- Network protocols - Http, Https, SSL, SMTP
- Server administration 

What’s on Offer:
- Permanent contract after the trial period
- Competitive compensation package and commissions
- Private health insurance (including partner and children)
- Life insurance
- Flexible pay, if preferred
- Starting date: ASAP



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