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German Technical Support Guru, Sofia

Job Description

Do you speak German and have an affinity for Tech Support? 

Consider joining our client in beautiful Sofia, Bulgaria. As a process transformation company, your future employer rethinks and rebuilds processes for the digital age, helping customers across industries achieve greater agility through automated customer experiences. Sofia and Bulgaria offer a warm climate, breathtaking beaches, a peaceful countryside and relaxed lifestyle, friendly people who welcome foreigners, cheap prices and their stable economy.

What you will be doing:

  • Provide first class customer service and technical support through phone and e-mail
  • Help customers with account, product and order -related inquiries
  • Utilize provided tools and resources to resolve customer issues and walk-through
  • Represent the client in a professional yet friendly manner through phone and email interaction
  • Adhere to client’s defined processes & procedures and company policies
  • Transfer or endorse contacts to the appropriate department for resolution



What you have/are:

  • Fluency in German (spoken and written)
  • Good knowledge of English
  • Affinity for IT
  • Good communication skills
  • Team Spirit



Perks and Benefits:

  • Competitive salary
  • Offices in shopping mall, close to subway station
  • Life insurance, dental, health insurance
  • Monthly Metro Card 
  • Top notch training
  • Employee recognition programs
  • Flats for around 300 euros
  • Vibrant, safe, young city, with cheap drinks and dinner opportunities
  • Proximity to the Bulgarian Riviera (seaside)
  • Relocation - 2 weeks in company flat and 600 euros relocation budget

Ref: bulgrtec


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