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German Technical Support (Level 1) in Dublin

Job Description

As a German Customer Care Specialist, you will be responsible for providing excellent customer service. 

You will be the point of contact for customers on topics ranging from client boarding and set- up, advising on using basic and advanced features and apps, troubleshooting technical issues, replacing faced components and answering questions around billing and pricing. 
Please don't be afraid - full training will be provided! 

What we expect from you: 

  • Fluent in German & English
  • Experience as a technical customer service/support/call centre specialist (level 1)
  • Technical understanding and ability to troubleshoot issues with hardware, networking, software, cloud applications
  • Excellent customer service and communication skills
  • Ability to communicate technical information in a simple way to non technical people
  • Being a passionate team player and 'people person'
  • Patience with customers 

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