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German technical support - New team being set up - Dublin City Centre

Job Description

What is the job?  
As a German technical support agent you will be troubleshooting a variety of technical issues mainly relating networking issues. Most issues will be solved by phone but some email handling might be involved as well. Furthermore the German technical support agent will provide some product advise to customers looking to upgrade or perhaps new customers. So this is perhaps the only German IT support job in Dublin where you can some commission as well. Do note you might have to take calls in German as well so excellent English is needed. Furthermore this is a complete new team being set up so who knows you could grow quickly as the team is expected to grow.
Who is our client?  
Our client is becoming more and more recognised and has offices in Europe and the States. They have expanded rapidly over the last years and expect to keep growing in the next couple of years.
Who are we looking for?  
We are looking for a near native German speaker with excellent English. Ideally you have already worked in a German technical support job or German customer support. You have an interest in Networking technology. Furthermore this job will have a small element of sales so you have confidence in your sales ability.
Where is this language job based?  
This German technical support job will be based in the city centre of Dublin. It is near on the biggest transport links of Dublin and easily accessible from the city centre.
Interview process and salary  
To get this job you will have to pass a phone screen first followed by a face to face interview. Salary will be €23000 but as mentioned there will be a bonus for every sale you generate so your salary could be around €25000 - €26000.



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