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German Technical Support Specialist (First level support)

Job Description

A great opportunity to gain valuable working experience abroad is now open!


HR Globally Talent is an International Recruitment Agency based in Europe with representation worldwide and is now looking for a Technical Support Specialist (Level 1) who wants to join an exciting opportunity in Czech Republic.




As a Technical Support Agent you will be the first point of contact for the end users through Calls, E-mail, Web, and Chat and you will resolve end users issues and requests at the first level. The duties to be achieved will be:


  • Diagnose end user issues and troubleshoot all technical issues
  • Respond to email tickets and phone calls to resolve inquiries
  • Replicate the problems in a test setup
  • Collaborate with all the support team and vendors


Requirements for the role:


  • German Speaker with Fluent English
  • Aptitude for troubleshooting technical issues
  • Good Customer Service Skills
  • Good Pc skills and IT background
  • Strong multitasking skills


If you are Native or fluent in German we want to hear from you!




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