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Graduate role-Customer Service German speakers

Job Description

Are you crazy about technology and looking to work with one of the fastest growing and most well respected companies in the industry? Do you sweat the details, continuously challenge yourself and always aim for the highest level? If not, please stop reading now.

Our client builds simple, powerful products for people and businesses. 400 million people around the world use their products to work the way they want, on any device, wherever they go. They are building the next great technology company and are looking for world-class talent to help develop operations internationally.

You will be working with a thoughtful, tightly-knit team that's committed to realizing ambitious ideas. The Customer Experience team simplifies how users and customers interact with the organisation. They focus on understanding the customer journey as well as where they can simplify interactions and improve the Customer Experience. 

Responsibilities include:

●Gain a solid knowledge of the product offerings
●Communicate complex technical information to technical and non-technical users
●Delight users through reactive support on multiple channels including email, phone and chat
●Communicate user reported issues internally and triage to the correct team
●Provide a high quality and friendly user experience

Requirements

●0-2 years of work experience, ideally in a customer service related role
●Fluency in German and English is required
●Strong academic background with bachelor's degree
●You have existing interest and knowledge of technology
●You can communicate complex technical information in user-friendly ways
●You can complete set tasks in a timely and effective manner

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