Connecting to LinkedIn...

Get similar jobs by email Register →

Greece: French Quality Analyst role in Athens!

Job Description

Company:

A global leader in Customer Contact Management Solutions and Services in the multilingual sector and deliver multi-channel support to their clients across Europe. Their site in Athens is growing by the day and they are looking for candidates to start with them very soon. The experience gained within the company will add great value to your CV.

Be a part of a multinational company and enjoy a lots of benefits!

 

 

Responsibilities

  • Ability to give constructive, direct feedback to agents concerning communication
  • Ability to identify basic language issues and introduce effective means to improve
  • Provide feedback through call monitoring system and in-person to assist Team Leader in development of front-line employees
  • Excellent communication skills – verbal & written
  • Ability to monitor and coach agents on language skills which include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like Call Control, Acknowledgement Skills, basics of Customer Service  etc.

 

  • Responsible to ensure the technical audits for the site is performed as desired, feedback imparted to the agents and improvement tracked. Training need identification for the agents to be performed regularly

 

Requirements

  • Fluent French
  • Should have at least 2 years of experience in an International Call Centre as communication Trainer
  • Responsible for evaluating agents to ensure adherence to communication and language acceptability standards
  • Responsible for providing coaching /feedback to agents in order to develop their communication skills

 

Ref:

Location

Similar Jobs