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Greek Customer Service Specialist role in Ireland

Job Description


The company

Our company is a leading Medical Manufacturer based in Limerick with almost 20 years of successful operation. The organisation is a pioneer in designing medical techniques as well as manufacturing and distributing medical devices to customers thought Europe, Middle East and Africa.




  • Take orders by fax, phone, post, email and input to the company’s order entry system.
  • Provide customers with prices as per the company’s order entry system and input special prices on the company’s order entry system as required.
  • Communicate emergency orders/requests to various manufacturing plants using standard procedures.
  • Process special orders and deal with queries for custom made devices.
  • Supply customers with expected delivery dates or delivery status, airwaybill numbers etc.
  • Liaise with Distribution Support Teams in relation to shipments, shipping paperwork, and any special requirements in relation to shipments as requested by the distributor.
  • Supply customers with product status information (e.g. active, obsolete, etc.) and account status information (e.g. account on hold) as necessary
  • Process information and deal with follow-up queries on returns and complaints.
  • Add or modify new customer details as needed.
  • Update the order entry system with details regarding Sales Reps / Regional Manager Links with particular DPs.
  • Direct technical queries via the phone tree or other designated routes.
  • Process requests for literature, catalogues, etc.
  • Liaise with Regulatory Affairs departments in CIRL and WCE plants in relation to registration documents, etc as per each country’s requirements.
  • Liaise with Regional Managers worldwide in relation to special prices, special requests, etc.
  • Where applicable, search for potential Tenders relevant to the business and work with sales teams and other functions to ensure Tenders are processed within set deadlines.
  • Provide information and support to Distribution partners in relation tendering process.
  • Where applicable, process Ministry of Health Tenders to the highest standard.
  • Maintain Fides for accuracy.
  • Manage the debt collection activities; collection calls, monthly statements and reminder letters and reporting
  • Log and close out on invoice queries and prepare debit/credit requests for customers and vendors.
  • Assist with payment processing and bank reconciliations.
  • Process Vendor invoices and credit notes ensuring sufficient information and approvals have been received.
  • Generate reports as necessary / requested.
  • All functions to be carried out in compliance with the company’s Quality Management Systems.


Education & Experience:


  • Fluency in Greek is essential for this role.
  • Previous experience working within a similar role / environment advantageous
  • Relevant third level qualification advantageous
  • Excellent telephone manner and interpersonal skills.
  • Excellent data entry skills with good attention to detail and accuracy.
  • Good written and spoken English language skills 



  • Competitive salary package
  • Health insurance
  • Pension plan
  • Flexi-start and finish times
  • 21 days annual leave
  • Parental leave provisions
  • Company restaurant
  • Company gym
  • Active sports and social club
  • Free car parking
  • Multicultural working environment
  • Dynamic, friendly working environment
  • Career development opportunities
  • Further training and development
  • Study assistance



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