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H&M French Customer Care to Barcelona

Job Description

Would you like to work for one of the world's biggest fashion companies while living in sunny Barcelona?! Here's your opportunity! We are now looking for French speaking service-minded people to work with customer service for H&M!

Our Client:

H&M’s Global Customer Service is a multi-channel and multi-brand organization with a focus on the customer dialogue. We are present in all online markets, where we serve both online and store contacts from all brands within the H&M group. Today we are around 3000 employees and work at 11 locations all over the world.. 

The Role:

Your main responsibility is to ensure that we are the Customer's First Choice, by offering the best possible customer service for H&M when dealing with telephone calls and emails. You will be serving our customers when they have questions regarding their orders,  deliveries,  payments or any other queries regarding their online shopping or store related queries. You will have the opportunity to work with a variety of task and customers in your role.

The job of an H&M agent comes with lots of responsibility and lots of fun. Your list of tasks includes:

  • Handle all customer complaints with interest and care
  • Feedback the customers’ opinions back to the rest of the organization
  • Continuously improve our processes by trying new ways to work
  • Guide the customer in the conversation

Your Profile:

  • Native level of French, written and spoken
  • Good knowledge of English
  • You are structured, accurate and precise in your work
  • Take own initiative and you find information if you need it
  • Are a team player but also comfortable working independently
  • Can cope with high workload


We are offering a job where every day is an adventure, where only you set the limits to your career possibilities, and where your personal growth and development is just as important as our business.

  • Open working spaces close to Barcelona city centre
  • Free coffee, fruits, juices etc.
  • Celebrations, parties and a day off on your birthday!
  • 30 % discount in H&M group

Additional information:

  • Working hours Monday to Sunday 8:00-21:00 (5 days a week, rotational shifts)
  • Start date: 14.10.2019 - preferably you can be in Barcelona about one week prior to the start.
  • Deadline to apply: 16.09.2019

Here's your chance for a career out of the ordinary! Want to apply? Send your English CV!

Ref: HMFrench


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