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|Recruiter Name||Quantica Technology|
|Job Title||Head of VIP/ VIP Manager (Sports Betting/ Gaming)|
|Job Type||Temporary Contract, Full-Time Position|
|Start Date||One Month|
|Date Posted||about 1 year ago|
Head of VIP (Casino & Games)
Ireland & Dublin
EUR €50'000 - EUR €80'000 Package
The Head of VIP is responsible for maintaining, strengthening and growing customer relationships through comprehensive leadership and management of the team and all accounts to achieve contracted deliverables and exceed expectations. Your goal will be to develop and execute a strategy that grows the value of this segment.
You will oversee customer relationships and be responsible for account growth, customer satisfaction, prioritization of client and project workflow and staffing whilst also ensuring that all quality of work meets a high standard.
This is a office based role that will require you to manage and look after the commercial aspects of the role.
A key part of the role will be creating and managing a high performing team of account managers who will be measured across both customer service levels and commercial targets. The successful candidate will be expected to motivate, develop and drive the team to meet challenging targets and identify new opportunities to grow the value of the customer base. Scope is Europe-wide, and account management services will be provided in several languages.
Must come from a online casino / gaming background, ideally would've worked for a sports betting operator.
The role will report into the Director of Gaming.
Excellent package on offer.
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