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Help Desk / Technical Support (German speaker)

Job Description

Acorn Stairlifts

Employing over 1,400 people worldwide Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 75 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.

We are currently looking for a German speaker to join our Technical Support team at our Headquarters in Steeton (West Yorkshire, UK).

The role consists of:

  • Look after technical queries ensuring correspondence goes through the tech support desk and give regular feedback to Manager
  • Check all lift warranty orders that comes through to the tech support desk for any potential problems
  • Log all lift warranty orders and track progress dates through credit control, drawing office, and production
  • Keep dealers informed at each stage of the process
  • To process any warranty orders in a timely manner and confirm to dealers receipt and delivery dates
  • Work with other members of the team in a positive and supportive manner to keep a friendly working environment

Skills and experience:

  • Speaking both ENGLISH and GERMAN is a MUST
  • Previous experience in technical support role would be advantageous
  • Attention to detail
  • Excellent organisation skills
  • Good telephone manner

Starting salary: £19,000 per year

(up to £20,000 within first 12 months - depending on performance)

Type of contract: Full time, Permanent

Holiday entitlement: 28 days per year (increased to 31 days after 2 years of employment, and 33 days after 5 years of employment)

Working hours: 8:00am to 5:00pm (Monday to Friday)

Acorn achievers:

We run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.

Recommend a friend scheme:

Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!

Why work at Acorn Stairlifts?

  • Investors in People award
  • Induction and training programme
  • Excellent transport links to Leeds, Bradford, and Skipton
  • Free car parking
  • Onsite canteen
  • Healthcare and pension provisions

Please, apply now if you want to be considered for this role.



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