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Hungarian Games Advisor

Job Description

The Challenge Ahead:

The Worldwide Customer Experience team is looking to find an experienced support Advisor who must enjoy the thrill of racing down a crowded street, engaging in hand to hand combat, and mastering puzzles, all in the virtual world. Advisors will be expected to have a basic knowledge of several titles across multiple genres, and be able to provide an excellent customer experience to some of our most enthusiastic gamers.    

What a Hungarian Advisor does at EA:

  • Provide first contact resolution of customer issues via chat, e-mail and Phones.

  • Troubleshoot and handle the most complicated and sensitive of customer inquiries.

  • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs.

  • Take personal ownership of customer requests and provide a WWCE world-class level of support.

  • Maintain accountability for accurate and timely assistance to our customers.

  • Provide exceptional customer experience as measured through customer surveys and internal SLAs.

  • Maintain security and confidentiality of WWCE internal information and customer/account information.

  • Respond to general customer inquiries.

  • Escalate and communicate any customer well-being issues.

  • Be required to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures.

  • Reports to Customer Service Team Manager

    The next great Hungarian Advisor needs:

    Essential

  • Minimum 1 year experience in handling customers within a high volume call center environment

  • Verbal and written fluency in English and Hungarian with fluency in another European Language an advantage

  • Strong customer service background and strong written communication skills

  • Moderate Computer and advanced typing skills

    Desirable

  •  Previous experience in a Games Industry Call Center.

What we offer:
We offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability protection, free games, modern facilities and more.

Please Note:

Applicants must be eligible to work in Ireland without company sponsorship.

We also offer a relocation package for successful candidates (if applicable). 

Ref: 108624

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