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If your French is fluent and you are experienced in the financial sector this job is for you!

Job Description

Teleperformance Group is the worldwide leader in multichannel customer experience.

 

Teleperformance Hellas was established in 1989 and became the Regional Headquarters for Teleperformance Operations in South Europe and Middle-East with lots of awards and recognitions from our clients, analysts and employees.

 

Teleperformance Hellas is located close to the center of Athens. Our facilities are well equipped with a really high level of standards, providing all what is needed from our employees so as to make their everyday life easier. Athens is a beautiful city to live in, it has a lot to offer to its visitors and the cost of living is lower than a lot of other European Countries.

 

Our values of Professionalism, Commitment, Respect, Innovation and Integrity transform the working environment in the perfect place for someone who wishes to be a part of a well-known International Outsourcing Company. Furthermore, our principles contribute in maintaining successful long term cooperation with our clients.

 

Our company started a new cooperation with one of the most successful companies in the field of money transactions around the world. The last 50 years, this company provides the latest technology and expertise to make safe, simple and smart payments, having the newest payment processing network & connecting consumers, financial institutions, governments and businesses in more than 200 countries and regions.

 

 

Apply now and be a part of these new projects!!!

 

 

We are currently recruiting French speakers, who can deliver customer services with the highest level of professionalism, integrity and empathy to cardholders. The ideal candidate should have excellent PC skills, be proficient in both French and English & should be willing to relocate to Athens, Greece in a few weeks’ notice.

 

 

What we offer:

 

International modern working environment

Competitive monthly gross salary

Excellent relocation package offered

Monthly performance bonus

Ongoing paid training using the latest technology

On-site canteen

Special Discounts & Offers for all employees

Casual dress code

Career development opportunities

Extra overtime paid

In-House doctor and examination center

Free Greek courses

Welcome event

Employee Relations team to help new hires integrate in the Greek lifestyle and culture

 

 

Please note that VISA and Work Permit Support are not provided for these vacancies.

 

 

Your role as French speaking Advisor:

 

Receiving Inbound calls, E mails and Chats from existing consumers requiring product support in both French and English.

Being solution-oriented, organizing and solving problems for all customers.

Managing multiple priorities without supervision.

Ensuring that call returns to clients are completed in a timely fashion (per commitments) and consumer issues are resolved. 

Communicating clearly with all consumers.

Managing, effectively and efficiently, length of calls ensuring minimum consumer inconvenience.

 

 

Requirements:

 

At least 1-2 years call center experience

Recommended experience in general financial sector

Be proficient in both French and English (both written and verbal)

Strong PC skills, including web based (internet)

Be able to work on weekend and in night shifts

Be able to understand, manage and provide effectively solutions with professionalism and integrity

 

 

Learn more about us & join the TP Family:

 

http://gr.www.teleperformance.com/en-us/greece/about-us

https://www.youtube.com/watch?v=EjlNk3r3CM0

http://www.youtube.com/watch?v=G0jtd_JKlO8

https://www.facebook.com/TeleperformanceHellasOfficial?fref=ts

https://www.youtube.com/watch?v=DQ-hbAEkJ9w&feature=youtu.be

 

 

 

 

 

 

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