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Inside Sales Centre Agent

Job Description

Inside Sales Centre Agent

Permanent / Full-Time


Up to £23K + Bonus + Benefits

Our client; a global company within the airline sector is looking for an Inside Sales Centre Agent, providing excellent customer service to passengers, selling tickets and promoting company's services.

Shift rotations: Monday to Sunday

Shifts will rotate from 8.00 a.m. to 16.30 p.m. and from 9.00 a.m. to 17.30p.m.

Main responsibilities

  • Handle reservations and bookings for flights, hotels, railways, including related queries/requests
  • Ticketing, issuing, reissuing tickets and refunds
  • Operate the VIPS (database) efficiently as well as other internal systems to maintain accurate and up-to date records
  • Award mileage deduction using Axess and VIPS
  • Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)
  • Assist with queries from offices, Airports, other sections and other airlines to ensure smooth communications and operations.
  • Carry out other duties as instructed by Supervisor/Manager

Essential skill

  • Excellent English both written and oral is MUST
  • Fluent in Japanese would be a plus
  • Strong knowledge of AXESS and AMADEUS systems
  • Professional verbal and written communication skills
  • Proficient in computer skills

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • We will keep your application for 12 months. If you would like us to stop processing your data before that time please inform us by sending an email to

Ref: BBBH3768


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